Panasonic's Hybrid IP-PBX system is a powerful tool to support
business in today's converged networking age. The systems merge PBX
functions and reliability with IP technology.
This high performing business communication solution provides
advanced telephone and messaging solutions, efficient and flexible
communications, DECT cordless telephony, IP networking capability,
Voice-Over-IP and Plug-n-Play integration with your PC using USB
connection.
Cost cutting performance
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Using a VoIP gateway to network multiple offices using Hybrid
IP PBX systems.
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QSIG for building company wide voice networks.
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Least Cost Routing saves money by choosing the most
inexpensive calling route.
An Affordable System that Improves Efficiency
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With its intelligent call-handling functions, the Panasonic
Hybrid-IP PBX system can serve as the core of an efficient small
contact centre for outstanding customer service. The system can
automatically distribute incoming calls as desired.
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Calls can be queued while your team is busy on the telephone;
pre-recorded messages can be played to reassure callers while they
wait for their call to be answered. If there is no reply, or if
the phones are busy, music or pre-recorded promotional messages
can be played on hold. Also, you can assign a backup extension as
an overflow destination for calls not answered within a specified
period of time.
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The system provides a variety of call distribution patterns.
Effective use of the different patterns - Uniform Call
Distribution (UCD), Priority Hunting and Simultaneous Ring - can
help you manage calls more efficiently.
Integration with the computer
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1st Party and 3rd Party Computer Telephony Integration (CTI)
supported.
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1st Party CTI - PC Phone integrates an individuals Microsoft
Outlook database with the phone system, whist PC Console allows an
operator to manage calls more professionally and effectively.
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A range of 3rd party CTI solutions are available such as Soft
Phone applications, Operator Console software, as well as Call
Centre Manager and Call Centre Agent Software.
