Whether your business telephone system needs can best be served
by a few lines with many stations,or many lines with a few stations,
the iDCS 100 has unique configuration capabilities that enable you
to have it either way and always the way you want it. Working from a
base of 8 digital key phone extensions, you can easily add analog
lines, digital ISDN circuits, or ISDN stations for high speed
Internet access.
Because even the smallest business can benefit from call center
applications, the automated attendant /Uniform call distribution
operation is readily available for versatile and efficient call
handling. The iDCS 100 telephone system gives you the ability to
free your company from the narrow confines of other phone systems
and gives you greater communications freedom and flexibility than
you had previously imagined. Best of all, with the iDCS 100's
scalable architecture, you don't need to make a big investment now
to be prepared for tomorrow's growth.
Networking
Connect to another iDCS 100 or iDCS 500
system so that all appear to be one common system with features
like Desk to Desk Dialing, Centralized Voicemail, and Display
features.
Voice Over Internet Protocol (VoIP)
Provides a
gateway for your local LAN, which can be connected to the
internet, intranet (WAN), etc., allowing telephone calls over the
data network.
Computer Telephony Integration (CTI)
Allows the iDCS
100 and your personal computer to integrate on a local area
network (LAN).
Smart Operator
A software application that connects
to the iDCS 100 CTI link and provides a PC based attendant console
adjunct. It offers improved visibility of station status within
the system, making directory searching easier. Smart operator
provides users with features like 911 Alerting which allows the
attendant to locate the 911 caller's origin within the network.
SmartCentre
An Automated Call Distribution (ACD)
reporting package that connects to the iDCS 100 CTI link and
provides group status information to a reader board as well as a
variety of printed reports showing current and historical data.
TAPI 2.1
LAN based solution that allows the iDCS 100
to communicate directly with individual computers over the company
computer network.
Automatic Call Distribution (ACD)
Provides an
economical call center application to the iDCS 100. When used in
conjunction with SmartCentre, the following system features are
available:
- Call center operation
- Real time call status monitoring
- Historical reporting
- Scheduling
Directory Names
Each station, station group and outside line may
be assigned to a directory name. In addition, speed dial numbers
and outside numbers may be assigned directory names. With the Dial
By Name feature, users can scroll through the list of names after
searching for a match on the first letter of the name and then
place the call by pressing a single button.
Station Pair
This feature allows two telephones, such
as a keyset and a cordless phone, to be "paired" so that they
appear to act as the same station. Calls to the primary telephone
will ring both telephones. Other features, such as Message
Notifictation, DND, Call Back, Call Forwarding, and Class of
Service, will follow the settings of the primary telephone.
Live System Programming
The system can be programmed
from any display keyset or by a personal computer either directly
or connected to the internet, without interrupting normal system
operation. There are three levels of programming: technician,
customer, and station. The technician level has access to all
programs and can allow the customer to access the system program
as needed.
Station Message Detail Recording (SMDR)
The system
provides records of calls made, received and transfered.
Connecting to a customer-provided printer or call accounting
system to the iDCS 100 will allow collection and printing of these
records.
Disinctive Ringing
Users can determine the type of
call received by the type of ring heard. Outside calls are
designated by a single repeated ring, while internal calls have a
double repeated ring.
SVMi-4 / SVMi-8
The iDCS 100 can be equipped with
either Samsung's proprietary voicemail/auto attendant cards. The
SVMi-8 provides up to 8 ports of voice mail processing. Since
these voice mails are integrated into your system they provide
users with features such as one touch call record, answering
machine emulation, voice box administration and interactive
display prompts.
Tenant Service
The iDCS 100 supports two forms of
tenant service as detailed below:
System Splitting
In System Splitting, each tenant is totally separate in
the system and no intercom calling between tenants is
permitted.
Port Splitting
In this form of Tenant Service system, programming is used
to allow or deny access to making and receiving calls on a per
station basis. This feature allows common items in the system
such as Operator Group and LCR, to be used by everyone on the
system, while ensuring that each company can only access their
own lines and incommimg calls.
Walking Class of Service
This feature allows users to
make calls or use features from a station that is restricted.
After the call is completed, the station returns to its originally
programmed class of service.
Least Cost Routing (LCR)
Allows the iDCS 100 to
automatically select the most cost effective route for the outside
number dialed by any station.
Multi Language Display
Allows any station user the
option of using English, Spanish, or French languages on their
display.
The iDCS
100 has everything you need to take your business to the next level.
With cutting edge networking capabilities, you can link a remote
location to operate transparently as a single entity. Voice Over
Internet Protocol (VoIP) offers state-of-the-art convergence
technology that allows you to make voice calls over your existing
intranet. Based on international design requirements, the iDCS 100
telephone system is flexible enough to satisfy any configuration
requirements you may encounter. Its ability to support ISDN PRI
trunks allows the full power of ISDN to be available at a
competitive price. Add advanced voice mail and fax processing, along
with Automated Attendant, and Uniform Call Distribution, and you
have a phone system that is greater than the sum of its parts.
